Privacy Policy

1. Introduction

Welcome to AIETICKS HMS. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes billing address, email address and telephone numbers.
• Tenant Data: includes hotel operational data, guest records, and financial logs stored within your isolated tenant workspace.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version.

3. Tenant Isolation & Security

We implement strict Multi-Tenant Isolation protocols. Data belonging to one hotel (Tenant) is logically separated from others using unique Tenant IDs. Your guest data, revenue reports, and staff logs are accessible only to authorized users within your specific organization. We use industry-standard encryption for data at rest and in transit.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide the Hotel Management Service you subscribed to.
• To manage your account, billing, and subscription status.
• To improve our platform security and prevent fraud.

5. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us via our Support Page.